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Customer care

Want to know about order status or queries related to a product give us a call or mail us
Phone number: +91 9711137804 or +91 9268988224; Email: care@easypuja.in (TIMINGS: 9 AM - 5 PM)

easypuja Complaint Resolution

Our issue resolution process is designed to encourage the fast and efficient resolution of your issue at the first point of contact. While we always aim to provide you with awesome customer service, we recognize that you may wish to express dissatisfaction with our products, services, staff or policies.

Please follow the steps below to raise and escalate your concern. In the event that you require assistance with making a complaint, our management at each stage of the process will be more than happy to assist.

Level When to use this channel Designation Contact Detail Response Time
Level 1 Anything has gone wrong with your experience with easypuja Customer service representative care@easypuja.in Expect a response within 4 to 6 working hours
Level 2
Dissatisfied with resolution provided by customer service representative Operation Manager, Customer service operationmanager@easypuja.in

The Operation Manager will investigate and get back to you within one working day.

Note: If no contact has been made with Customer Care Representative, before escalation, the issue will be forwarded to CC representative, and be assured, it will be resolved fast.

Step 1: First Call Resolution Team

Please contact easypuja through email or by calling us. At first contact, you will initially be addressed by a Customer Service Representative.
A Customer Service Representative is empowered to resolve complex issues and complaints and make fair and reasonable customer service decisions.

Step 2: Escalation to a Operation Manager

In a rare scenario of a Customer Service Representative not able to resolve your concern as per your expectations; kindly escalate your concern to the Customer Service Operation Manager. In order to ensure that we are able to address your query effectively, kindly provide us with the reference number provided to you by the Customer Service Representative.

The Operation Manager will review the dispute and respond within 1 working day.

Feedback

Want to share a quick feedback? Awesumed by us? Or Not happy with the product? Join the easypuja community at http://easypuja.in/feedback and give us a shout!

Address:

Easy Puja Pvt Ltd.
H4/13-14, Lower Ground Floor,
Malviya Nagar, New Delhi - 110017